Privacy Policy

When you use Joo Casino, we may handle information that identifies you, relates to your account or helps us operate the website. The information collected depends on the services you use, the transactions you make and the information needed to meet security and legal requirements. We aim to collect information that is reasonably necessary for these purposes.

Account and contact information

This may include your name, date of birth, contact details, login information, account preferences and other details you provide when registering or managing an account. We may also keep records of communications with support, including questions, requests and information provided to help resolve an issue.

Identity and verification information

To help confirm your identity, age and eligibility to use gambling services, we may request verification information and documents. These may include identity documents, information about your residential details, or other information reasonably needed for verification, security and anti-fraud checks. We may review information supplied by you and use appropriate verification services where necessary.

Payment and transaction information

We may keep records relating to deposits, withdrawals, bets, winnings, account balances and other transactions. Payment providers may process payment details on our behalf. We generally receive transaction information needed to confirm and manage a payment, but payment details may be handled directly by the relevant payment provider according to its own privacy terms.

Device, technical and usage information

When you visit the website, we may receive technical information such as your IP address, browser type, device type, operating system, approximate location, language settings, time zone, pages viewed and the dates and times of visits. We may also record information about how you use the website, including interactions with features, account activity and security events.

Cookies and similar technologies

Joo Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, improve performance, understand website use and assist with security. Some cookies may be placed by service providers that help operate or analyse the website. You can manage, block or delete cookies through your browser settings. Restricting cookies may affect some website features or account functions.

We may use personal information for the following general purposes:

• To create, maintain and administer your account.
• To provide casino services, process transactions and display relevant account information.
• To verify your identity, age and eligibility, and to perform security and anti-fraud checks.
• To monitor activity, identify unusual or suspicious behaviour and protect players, the website and payment systems.
• To respond to questions, provide support and manage complaints or service requests.
• To improve the website, its functionality, security and user experience.
• To send service messages about your account, transactions, security or changes that affect the services.
• To send marketing communications where permitted and where you have provided the necessary permission or otherwise have a lawful basis to receive them.
• To meet legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations.
• To establish, exercise or defend legal rights, prevent misuse and enforce applicable terms.

Where information is no longer reasonably needed for an identified purpose, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, account, communications, security or verification records. The relevant information may therefore remain in our systems for a period after you stop using the website.

Marketing choices

You can choose not to receive promotional communications. Marketing messages may include an unsubscribe or preference-management option. You may also ask us to stop using your personal information for marketing by contacting support@joocasinos-aus.com. Stopping marketing does not necessarily stop important service, security or transaction messages connected with your account.

We may share personal information where this is reasonably necessary to provide services, operate the website, protect users or meet legal obligations. Information may be shared with carefully selected service providers that support functions such as hosting, technology, customer support, identity verification, payment processing, fraud prevention, security, analytics, communications and professional services. These providers may only use information for the services they provide or as otherwise permitted.

We may also disclose information to courts, government bodies, law enforcement agencies, regulators, financial institutions or other parties where disclosure is required or permitted by law, or where it is necessary to investigate suspected fraud, unlawful activity, security incidents or breaches of the applicable terms. Information may be transferred or stored in Australia or another country in connection with these activities. Where information is handled by another organisation, that organisation may have its own privacy policy.

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption or other security practices. No website, online transmission or storage system can be guaranteed to be completely secure. You should keep your password confidential, use a secure device and contact support promptly if you suspect unauthorised activity on your account.

Information about other people

Please do not provide personal information about another person unless you are authorised to do so and have any permission required. If you submit information on someone else's behalf, you should make sure they understand how their information may be used under this Privacy Policy.

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. You can contact us to ask for access to your data, correction of information that is inaccurate or incomplete, deletion of your data where deletion is available, or withdrawal of consent to marketing. You may also ask questions about how your information is handled or raise a privacy concern.

To exercise these rights, contact support@joocasinos-aus.com and clearly explain your request. For example, your message may state that you are requesting access, correction, deletion or withdrawal of consent to marketing. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security or sensitive verification records. This helps prevent personal information being disclosed to the wrong person.

We will consider and respond to privacy requests within a reasonable timeframe. Some requests may be limited or declined where the information must be retained by law, is needed to prevent fraud or protect security, concerns another person, or is subject to another lawful exception. If we cannot complete a request in full, we will generally explain the reason where permitted.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, legal requirements or the way information is handled. The updated version will be made available on this page and will apply from the date shown or from the time it is published, unless stated otherwise. We encourage you to review this page periodically so you understand the current approach to privacy.

By using the Joo Casino website or services after an update, you acknowledge that you have had an opportunity to review the updated Privacy Policy. If you have questions about this policy or want to exercise a data right, please contact support@joocasinos-aus.com.